We understand your concerns and the importance of reliable delivery. Please know, we are a small team and we do our best to keep up with the demand of orders. At times it’s a bit challenging if we see unexpected increases in order volumes - often causing slight delays in both our fulfillment process and customer service response times.

However, rest assured knowing we have significantly improved our delivery times this past year (2024). Our recent reviews on various platforms reflect a positive shift in both shipping times and overall customer satisfaction. We're committed to providing our customers great service. For a the exact status of your order, you can always reach out to us via email or visit our order tracking portal.

For all exchanges or returns, you can contact our customer support team at info@projectorochi.com. We’ll guide you through a simple return or exchange process. Our goal is to resolve any concerns swiftly and to your satisfaction, providing support at every step.

You can read more about our exchanges and returns here

You can expect high-quality garments and fabrics that have been favorites since we started in 2019. Our printing uses advanced techniques for durable, vibrant prints. The fit of our garments is versatile, not too boxy and not too tight, ideal for various styles. All garments are true to size—check our sizing page for more details.

Yes. We can even ship to antartica if you'd want - not sure why you're there though.

You'll recieve tracking info via email once the order ships. But for a more detailed view of your order, visit our portal website