Return Policy

RETURNS

Each customer is promised quality and premium garments. If there is evidence of this not being the case, the customer has 4 days from receiving the product to return it for a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

Once your return is received, we will send out an email to notify you that we have received your returned item. We will also notify you concerning the approval or rejection of your refund.  You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

REFUNDS

If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is processed. 

If you’ve done all of this and you still have not received your refund yet, please contact us at projectorochi@gmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

It is important that the customer contact us for all inquiries as we will not accept unauthorized returns. 

UNCLAIMED ORDERS

If a package gets returned to us by the postal service for any reason outside of our control the customer has up to 14 days to contact us with an updated address to redeliver the package. These circumstances include but not limited to: unclaimed packages at the postal office, refusal to accept the delivery of the package, wrong delivery address provided by the customer.

The customer will be responsible for the additional shipping costs. 

If the customer fails to contact us in the allotted time the clothing will be donated to a local charity.