Return Policy - Fall 2024

RETURNS

We stand behind the quality of our garments and service. If our product does not meet your expectations, you may return it within 60 days of receipt for a refund or exchange.

Eligibility:

• The item should be unused, in its original condition, and packaging.
• We do not provide prepaid return shipping labels and the return shipping cost is not covered.
• For defective items, we will send a replacement at no additional charge, eliminating the need for a return.

Note: Using a trackable shipping service or purchasing shipping insurance is advised. We cannot guarantee receipt of items sent without tracking.

REFUNDS

If you're awaiting a refund:

1. Check your bank account.
2. Contact your credit card company (refunds may take time to appear on statements).
3. Reach out to your bank regarding processing times.

If after these steps you haven't received your refund, email us at info@projectorochi.com.

Please Note:

• Customers cover return shipping costs. These are non-refundable.
• Refunds are processed only after we receive the returned items, not while they are in transit.
• Unauthorized returns will not be accepted. Always contact us before initiating a return.

ORDER CANCELLATION

If your order hasn't been shipped, we can cancel it. Orders in transit cannot be cancelled. To get a refund for such orders:

1. Wait for the package to arrive.
2. Ship it back to us.
3. Upon receipt, we'll refund to your original payment method.

UNCLAIMED ORDERS

Packages returned due to reasons beyond our control (e.g., unclaimed at post office, delivery refusal, incorrect address) can be redelivered if:

• You contact us with an updated address within 14 days.
• You cover any additional shipping costs.

If no contact is made within 14 days, the items will be donated to a local charity.