Frequently Asked Questions
How long will it take for my order to be shipped?
Orders usually take up to 3 days to be shipped out. However, due to the large volume of orders we receive during the holidays, there are significant delays to fulfillment. Please consider this before making a purchase.
Shipments themselves generally take around 2-3 days to arrive within the US and 1-2 weeks to arrive for international orders depending on the country. However, due to an unprecedented amount of orders this holiday season all of the shipping companies have issued delay warnings.
What does 'Orochi' mean?
The word Orochi derives from the Japanese, 8-headed and 8-tailed and mythical serpent, 'Yamata No Orochi.'
How much do you charge for shipping?
For orders within North America, shipping is free for all items. For international orders, shipping will cost $6.
Where do you guys ship from?
Our fulfilment and shipping warehouse center is located in New York, USA.
How long does a 'Season' last?
There is no precise timeline for a season's longevity. Generally season's will last 2-3 months.
Do you pay import duties?
We will not cover for any import and duty fees. It is up to the customer to make sure that they are paid.
How do the clothes fit?
All of our garments fit true to size. However, you can visit our 'Sizing' page for a more precise measurement of all our garments.
How is the quality of your garments and prints?
All of our clothing is made with quality material. We are dedicated in ensuring that customers are satisfied with the garments they recieved. On top of that, our prints are made DTG (Direct to Garment) printers to ensure a clean, vibrant, and quality design.
Can I return an item?
Any items can be refunded or returned if the reason for the return or refund meets our guidelines in our 'Return Policy.' You can view this in more detail by visiting the return policy page itself linked at the bottom of this page.