Due to high order volumes. Order's may be slightly delayed.

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FAQ

Shipping/Returns

All orders within the US and Canada get free shipping.

Shipping outside of these two countries costs a flat fee of $6.

Typically orders take 1-3 business days to be fulfilled. From there transit times are as follows:

1) US: 2-5 days.

2) Canada: 5-10 days.

3) Europe: 7 - 14 days.

4) Asia, South America, Africa, and Australia: 10 - 21 days.

Note: During high order volume times, such as new releases or promotions, orders may take up to 1-2 week to be fulfilled.

Our complete returns and refund policy can be found here.

If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.

If you chose standard shipping at checkout, then your order will be shipped out using USPS which only provides detailed information while the package is still within the US. In order to check final mile tracking in your own country please use the tracking number provided on the website of your country's postal service.

Below are the links to some of those websites:

Canada:

https://www.canadapost-postescanada.ca/track-reperage/en#/home

United Kingdom:

https://www.royalmail.com/track-your-item#/

Australia:

https://auspost.com.au/mypost/track/#/search

Germany:

https://www.deutschepost.de/sendung/simpleQuery.html

General Information

All of our clothing is made with premium quality materials. We are dedicated in ensuring that customers are satisfied with the garments they received. On top of that, our prints are made DTG (Direct to Garment) printers to ensure a clean, vibrant, and long lasting designs.

Generally we have a new release every month. We alternate between small mid-season additions and new season collections. To stay up-to date with new releases follow us on Instagram

At the moment there isn't a way to automatically check the stage of fulfillment of your order or an estimated shipping date. However, once the order ships out you will receive an email with the tracking information.

Orders typically take 1-3 days to ship out.

After you place your order, you will receive a confirmation email. This email will contain a summary of your order as well as an order number.

From there we take about 1-3 business days to fulfill your order.

As soon as your order gets shipped out you will receive an email with the tracking information.

You will also receive an automated email when your order gets delivered.

Privacy

Yes, we use cutting edge encryption to ensure that your payment information stays secure. Our payment gateway is level 1 PCI DSS Certified. Even employees at our company won't be able to see your confidential payment information.

When you place your order, your information gets automatically encrypted and stored safely on our server. If you wish to have your data erased from our server, please email us at support@projectorochi.com

If you wish to have your data erased, please be aware that we will not be able to assist you with your order afterwards since we will have no record of it in our system.