Return Policy

 

RETURNS

Each customer is promised quality of service and premium garments. If there is evidence of this not being the case, the customer has 60 days from receiving the product to return it for a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

We do not provide prepaid return shipping labels nor do we cover that expense. However, we will cover the cost of shipment for the replacement.

You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you receive a defective item we will send you a replacement item free of charge without the need for you to return the initial item.

REFUNDS

If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted. Typically it takes about two weeks to show up on your bank statement.
Next, contact your bank. There is often some processing time before a refund is processed. 

If you’ve done all of this and you still have not received your refund yet, please contact us at projectorochi@gmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

A refund will be issued only after the package has arrived at our warehouse. We are not able to issue a refund while the package is in transit.

It is important that the customer contact us for all inquiries as we will not accept unauthorized returns. 

 

ORDER CANCELLLATION 

We are able to cancel your order as long as it has not been shipped. Any order that is in transit cannot be cancelled.

In order to get a refund you will have to wait for the package to arrive, then ship it back to us and once we will receive your package we will issue a refund to the original payment method.

 

UNCLAIMED ORDERS

If a package gets returned to us by the postal service for any reason outside of our control the customer has up to 14 days to contact us with an updated address to redeliver the package. These circumstances include but not limited to: unclaimed packages at the postal office, refusal to accept the delivery of the package, wrong delivery address provided by the customer.

The customer will be responsible for the additional shipping costs. 

If the customer fails to contact us in the allotted time the clothing will be donated to a local charity.